Cancellation Policy

Missed, Late Cancelled, or Late Rescheduled Appointments

Achieve Counseling & Wellness is committed to providing high quality behavioral and mental health counseling, therapy, and clinical supervision services to as many people as possible. Because demand for services is typically high, we ask that you schedule appointments that you are confident you will be able to keep. If you need to cancel or reschedule an appointment, we request that you do so at least 24 hours in advance. When an appointment is cancelled without adequate notice, we are unable to fill the appointment by offering it to another person, couple, or family.


In order to cover costs of doing business, we charge a late cancellation fee for missed, cancelled, or rescheduled appointments with less than 24 hours notice. The late cancellation fee for Counselor/Therapist appointments is $60.00. The late cancellation fee for Executive Director appointments is $100.00. Our cancellation policy will allow one late cancellation fee be waived per calendar year in the event of illness or serious emergency.


To cover late cancellation fees, we require a credit card be kept on file. When scheduling a New Client Intake Session by phone, we will charge your credit card to be kept on file $1.00 at the time of scheduling. The $1.00 will be credited to your chart within our electronic health record. If you keep your scheduled appointment, or cancel or reschedule your appointment with more than 24 hours notice, the $1.00 credit will be applied towards your next kept service co-pay or fee. If you miss, cancel, or reschedule your appointment with less than 24 hours notice, your credit card will be charged the remaining balance to cover the late cancellation fee.  


When scheduling appointments online, we require a scheduling deposit equal to the amount of the respective late cancellation fee. The scheduling deposit will be credited to your chart within our electronic health record. If you keep your appointment, or cancel or reschedule more than 24 hours in advance, the credit will be applied towards the fee or copay for your kept service(s). If you miss your appointment, or cancel or reschedule with less than 24 hours notice, the scheduling deposit credit will be applied to the late cancellation fee. 


To cancel or reschedule your appointment, please contact your provider directly or call us at (602) 567-0263 during our regular business hours.


Thank you for being part of the Achieve Community, and for helping us with our goal of providing high quality counseling, therapy, and clinical supervision services to as many people as possible! 


~ The Achieve Team

Schedule online counseling, therapy & clinical supervision in Phoenix and throughout Arizona.

Schedule online counseling, therapy & clinical supervision in Phoenix and throughout Arizona.

Need Counseling or Therapy in Arizona?

 Searching for a local counselor / therapist in Phoenix, Arizona? 


Achieve Counseling & Wellness is accepting new clients. 

Our providers proudly serve Scottsdale, Tempe, Paradise Valley, Glendale, Chandler, Mesa, Avondale, Surprise, Goodyear, and surrounding areas at our Phoenix office.


We also offer online telehealth / teletherapy services throughout the state of Arizona.