Cancellation Policy

Missed, Late Cancelled, or Late Rescheduled Appointments

Achieve Counseling & Wellness is committed to providing high quality counseling, therapy, and clinical supervision services to as many people as possible. Because demand for services is typically high, we ask that you schedule appointments that you are confident you will be able to keep. If you need to cancel or reschedule an appointment, we request that you do so at least 24 hours in advance. When an appointment is cancelled without adequate notice, we are unable to fill the appointment by offering it to another person, couple, or family.


In order to cover costs of doing business, we charge a late cancellation fee for missed, cancelled, or rescheduled appointments with less than 24 hours notice. The late cancellation fee for appointments with the Clinical Director and Counselors/Therapists is $60.00. The late cancellation fee for appointments with Counseling Interns is $20.00. The late cancellation fee for appointments with the Executive Director is $100.00. In the event of illness or serious emergency, our cancellation policy will allow one late cancellation fee be waived per calendar year.


To cover late cancellation fees, we require a credit card be kept on file. When scheduling a New Client Intake Session by phone, we will collect the credit card information to be kept on file including the name on the card, card number, expiration date, billing zip code, and the 3 or 4 digit CVV number / Card Security Code located on the on the back or front of the card. We will charge your credit card $1.00 at the time of scheduling. If you keep your scheduled appointment, or cancel or reschedule your appointment with more than 24 hours notice, the $1.00 credit will be applied towards your next kept service co-pay or fee. If you miss, cancel, or reschedule your appointment with less than 24 hours notice, your credit card will be charged the remaining balance to cover the late cancellation fee.  


When scheduling appointments online, we require a scheduling deposit equal to the amount of the respective late cancellation fee. If you keep your appointment, or cancel or reschedule more than 24 hours in advance, the deposit will be applied towards the fee or copay for your kept service(s). If you miss your appointment, or cancel or reschedule with less than 24 hours notice, the scheduling deposit will be applied to the late cancellation fee. 


To cancel or reschedule your appointment, please contact your provider directly or call us at (602) 567-0263 during our regular business hours.


Thank you for being part of the Achieve Community, and for helping us with our goal of providing high quality counseling, therapy, and clinical supervision services to as many people as possible! 


~ The Achieve Team


Schedule online counseling, therapy & clinical supervision in Phoenix and throughout Arizona.

Schedule online counseling, therapy & clinical supervision in Phoenix and throughout Arizona.

Need Counseling or Therapy in Arizona?

 Searching for a local counselor / therapist in Phoenix, Arizona? 


Achieve Counseling & Wellness is accepting new clients. 

Our providers proudly serve Scottsdale, Tempe, Paradise Valley, Glendale, Chandler, Mesa, Avondale, Surprise, Goodyear, and surrounding areas at our Phoenix office.


We also offer online telehealth / teletherapy services throughout the state of Arizona.