Cancellation Policy

Missed, Late Cancelled, or Late Rescheduled Appointments

Achieve Counseling & Wellness is committed to providing high quality counseling, therapy, and clinical supervision services to as many people as possible. Because demand for services is typically high, we ask that you schedule appointments that you are confident you will be able to keep. If you need to cancel or reschedule an appointment, we request that you do so at least 24 hours in advance. When an appointment is cancelled without adequate notice, we are unable to fill the appointment by offering it to another person, couple, or family.


In order to cover costs of doing business, we charge a late cancellation fee for missed, cancelled, or rescheduled appointments with less than 24 hours notice. The late cancellation fee for appointments with Co-Clinical Directors and Counselors/Therapists is $55.00. The late cancellation fee for appointments with Counseling Interns is $20.00. The late cancellation fee for appointments with the Executive Director is $100.00. In the event of illness or serious emergency, our cancellation policy will allow one late cancellation fee be waived per calendar year.


To cover late cancellation fees, we require a credit card be kept on file. We also require a scheduling deposit equal to the amount of the respective late cancellation fee when scheduling appointments online. If you keep your appointment, or cancel or reschedule more than 24 hours in advance, the deposit will be applied towards the fee for your next service.  


To cancel or reschedule your appointment, please contact your provider directly, use the contact us form, or call us at 602-845-0712.


Thank you for being part of the Achieve Community, and for helping us with our goal of providing high quality counseling, therapy, and clinical supervision services to as many people as possible! 

~ The Achieve Team


Schedule online counseling, therapy & clinical supervision in Phoenix and throughout Arizona.

Schedule online counseling, therapy & clinical supervision in Phoenix and throughout Arizona.

Need Counseling or Therapy in Arizona?

Searching for a local licensed counselor / therapist in Phoenix, Arizona? 

Achieve Counseling & Wellness is accepting new clients. Our providers proudly serve Scottsdale, Tempe, Paradise Valley, Glendale, Chandler, Mesa, Avondale, Surprise, Goodyear, and surrounding areas at our Phoenix office and online via our HIPAA compliant telehealth / teletherapy program. 


Telehealth / teletherapy services are available throughout the state of Arizona.